Communicating With COVID-19 Patients and Visitors

• Be aware than suspected and confirmed cases, and visitors accompanying them, may be stressed or afraid.
• Listen carefully to questions and concerns.
• Use local language and speak slowly. Answer any questions about COVID-19 accurately
• You may not have the answer for every question, a lot is still unknown about the virus and that is okay to admit.
• Share information pamphlets or handouts.
• Share resources of accurate information like The Internet of Good Things.
• It is OKAY to touch, or comfort suspected and confirmed cases when wearing proper PPE.

• Explain the healthcare facility’s procedure for COVID-19, such as isolation and visitation procedures.
• If the patient is a child, admit a family member or guardian and equip them with PPE and instruction for us.
• Provide updates to visitors and family when possible.

Source

World Health Organization (2020). "Communicating with patients with suspected or confirmed COVID-19" [Brochure]. Retrieved from here